Hello, Verizon.net Here's your survey. You Suck! Because if someone had sent email to my Verizon.net account in the past three days, it was not delivered to me. I just get a mindless set of error messages telling me that my password is wrong.
When I called the help line, some guy located in Bangladesh informs me in the most oblique English that "We are having issues with that server, which leads to you having issues accessing your email." Well, thanks but how about fixing the problem?
When I tried the online help desk, I get a message that the server is scheduled to be repaired 3pm today (probably pacific time zone).
If I wanted customers to think I was a reliable player in the email world, I would not have let a server remain out of service for three days. I would have Americans answering the helpdesk calls/emails from users in the USA.
They talk about businesses that are "too big to fail." Verizon is one of those companies that fails because it is too big. They mashed together a phone company an internet service provider and a TV service, but the only thing integrated is the billing. They suck when you have a problem. Getting a human being always requires a minimum twenty minute wait.
It's just stupid.
If I had a critical business need for the information I would have switched to another service provider. I may do that anyhow anyhow....
Here is your survey, Verizon.
Here is your sign...
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